Frequently asked questions

Don't miss out on Medthority emails

To ensure all our e-newsletters get delivered straight to your inbox, we recommend that you add us to your ‘safe senders list’ - otherwise known as a ‘whitelist’. 

Not receiving Medthority emails & I am a Gmail user

Gmail has been rolling out changes to user inboxes, and your access to Medthority emails may have been affected by those updates.

Are you seeing three tabs across the top of your inbox, labeled Primary, Social, and Promotions? If so, please check your Promotions tab; you will probably find your Medthority emails there.

How to move your Medthority emails to your Primary tab:

Search for your Medthority email  in your inbox  click and just drag and drop it into the Primary tab. Another way to do this is to right-click a message while viewing your inbox. After you move that to a different tab, you'll see a prompt asking whether you want to undo that action or choose to always put messages from that sender in the tab you selected.

Alternatively, you can click the star next to a message and it will automatically be moved from one of the secondary tabs into your Primary Inbox.

For general information about your Gmail inbox tabs, visit: https://support.google.com/mail/answer/3055016 

Search Spam & Trash

Gmail won't show messages from Spam or Trash in your results.

Here's how to see search messages in Spam and Trash:

1. Open Gmail.
2. In the search box at the top of the page, click the Down arrow .
3. In the drop-down menu next to "Search," select Mail & Spam & Trash.
4. Enter your search information.
5. At the bottom, click Search.